Started out at the advertised price (5x5 unit) but once I moved in and I was no longer in the area the price continued to increase until I was paying damn near 3x what I had initially agreed to. The last price jump (from $79 to $115) I was not notified about. When I contacted customer service, I was gaslight and repeatedly told I had been sent an email and (I checked again and had not.) I ended up driving across the country to clear out because it would be cheaper than to keep the unit. I then found my lock had been changed, rodent droppings all over the floor, and my vintage clothes collection infested with moths. I really wish I could go back in time and choose a different facility.
- Faith, 12/22/2023